1).Usually,we use China Post Air Mail to send you products be free.We can also send your products by EMS,DHL,Fedex,UPS based on your requirement, and we will provide you the fast shipping way, but you need to pay extra shipping fee.
2). Please make sure your information is correct, such as name, address ,phone number,ZIPcode,ect.We will send your products in time and have a tracking number automatically.We will send you the Tracking number by email.Please contact us if you didn’t receive our email. We also offer combined shipping discount.
3).If necessary, you can leave a message to tell us how much you would like to write on the package.
We can accept the following payment methods: alipay, visa, west union, bank transfer , ect.
Any other questions, please see this link , Maybe it can help you.
1). Items can be returned within 7 days for quality problems (customer need to offer the digital photo to the seller for any complaint for us to do the investigation.) or wrong goods, but naturally we will check everything carefully and confirm it is in good condition, If no questions, we will give you the refund soon after we receive the items.
2). If the item is not defective, the item will be sent back to the buyer. Buyer is responsible for All Return Postage and Shipping fees.
1). Your Feedback is very important to us. If you are satisfied with our items and service, please kindly leave positive feedback and Five Stars. We will do the same to you.
2). If there are any problems, Please feel free to contact us before leaving netural(3 star) or negative(1-2 star) feedback, we are always ready to solve your problem. Thanks!
If you are not 100% satisfied with the quality of your purchase from , you can return or exchange your items within 30 days from the delivered date.
· 1). Items received within 30 days from the delivered date.
· 2). Items received unused, undamaged and in original package.
· 3). Return shipping fee is paid by buyer.
Q:When will you arrange the shipment?
A:Normally we’ll ship the order in 1-2 working days (48 hours) once payment is completed, If you need any favorable or fast shipping, please contact us at any time. We’ll reply you As soon as possible.
Q:Did you do wholesale or drop shipping？
A:Yes, of course. For wholesale order over 150 or up to 10 pieces, DISCOUNT or FREE EXPRESS shipping are offered by us which only takes 3-7 working days to arrive; For drop shipping, we are able to ship the order to your customers directly and won’t leave information about us as you requested.
Q: How can I track my parcel when it is shipped?
A: We sincerely invite you to track this parcel with your tracking number by this link https://i0.wp.com/global.cainiao.com/ (For Aliexpres Standard Shipping only) or www.17track.net/en (such as ePacket, China Post, dhl and other courier)
Q: The purchase protection time is running out, what can I do?
A: If your purchase protection time is running out, please contact us to extend the delivery time and check your order tracking, so your money won’t go to my account.
Q: Is there any customs tax?
A: Normally we will declare the minimum value to avoid customs tax. Please kindly note that buyers are accountable for all additional customs fees, brokerage fees, duties and taxes for importation into your country. These additional fees may be collected at time of delivery. To avoid high customs clearance fee, please let us know how much value you would like to declare when you place the order. Thanks.
Q: If I’m not satisfied with the product, can I return it back?
A: We accept return and full refund from regular 7 days to 15 days after the date of receipt of the items, please contact us before sending it back or leaving a negative feedback. The shipping fee is paid by buyer. We don’t accept items which is destroyed by human behavior.
Q: Seller product and service is excellent, how can I leave a postive feedback?
A: Positive feeback (5 stars) is extremely important to us, your satisfaction is our only pursiut.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.