1. About Us
We have an China based company made of auto accessories specialists and hobbyists that have been producing and manufacturing auto parts and accessories for over 10 years. In that time, we have refined every aspect of our company, from experience to product design. We have built a solid product and have the reputation and experience too much. Give us a try and let us put our experience to work for you.
1).Usually,we use China Post Air Mail to send you products be free.We can also send your products by EMS,DHL,Fedex,UPS based on your requirement, and we will provide you the fast shipping way, but you need to pay extra shipping fee.
2). Please make sure your information is correct, such as name, address ,phone number,ZIPcode,ect.We will send your products in time and have a tracking number automatically.We will send you the Tracking number by email.Please contact us if you didn’t receive our email. We also offer combined shipping discount.
3).If necessary, you can leave a message to tell us how much you would like to write on the package.
1) We accept Alipay , visa, bank transfer, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order.
3) If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days
4) Any other questions, please see this link , Maybe it can help you.
4. Positive Feedback
1). Your Feedback is very important to us. If you are satisfied with our items and service, please kindly leave positive feedback and Five Stars. We will do the same to you.
2). If there are any problems, Please feel free to contact us before leaving netural(3 star) or negative(1-2 star) feedback, we are always ready to solve your problem. Thanks!
5. Return /Refund
1). Items can be returned within 7 days for quality problems (customer need to offer the digital photo to the seller for any complaint for us to do the investigation.) or wrong goods, but naturally we will check everything carefully and confirm it is in good condition, If no questions, we will give you the refund soon after we receive the items.
2). If the item is not defective, the item will be sent back to the buyer. Buyer is responsible for All Return Postage and Shipping fees and All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return.
3) We will refund YOU FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.
4) We will bear all the shipping cost if the product(s) is (are) not as advertised
1) 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2) Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
3) You agree to all of the above-listed policies upon ordering on aliexpress!
Q: Can I get a discount?
A: LANGENS always show the best price we could offer, so buy by yourself you will get the cheapest price. If your order quantities more than 10pcs,please contact us before pay, maybe we could help you save some cost.(The method to get a discount for big order is: Make an order first, do not pay immediately, do leave a message to tell us the quantity and shipping method you want, we will change the price within 24 hours, then please pay for the order.)
Q: Is there any dos and donts for genuine leather?
A:- Avoid washing
– Aviod fire
– Keep away for rain and sunshine
– Moistureproof and aviod insect
– Aviod overweight
– Aviod contact with sharp object and chemicals
Q: What can I do when long time passed still did the not get the parcel?
A: 1).This situation always happened with post office air mail, when you found your parcel tracking information shows left HONG KONG and no information on your local post office website, your parcel now is on the road to your country, or arrived at your country but only because your local post office too busy to deal with so many parcels, please be patient.
2).When the receipt time less than 10 days left and you still did not get the parcel, please contact us, we will extend the receipt time for you and try to help find the reason for delay and try to solve. When any news we will let you know in time.
Q: How can I track my parcel when it is shipped?
A: We sincerely invite you to track this parcel with your tracking number by this link https://i0.wp.com/global.cainiao.com/ (For Aliexpress Standard Shipping only) or www.17track.net/en (such as e-Packet, China Post, DHL and other courier)
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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- Upon clicking you will be asked to get registered. Do it and wait for the reply.